Our Mission

The mission of Shelton-Cook as a full-service property management and leasing company is to provide:

  • superior results for our clients through lean management and fair business dealings
  • excellent and responsive service to the residents of the communities we manage
  • a positive and encouraging working environment with opportunities for growth and personal development
  • an overall commitment to the neighborhoods in which we operate

OUR Values

We build our success on a foundation of:

  • Honesty
  • Integrity
  • Pride
  • Empowerment
  • Quality
  • Respect
  • Passion
  • Diversity
  • Accountability

Making a Difference

For the:

  • Communities we manage
  • Owners we represent
  • Residents we serve
  • Employees we empower
Values

Firm History

Shelton-Cook Real Estate Services, unites three respected professionals with more than eighty years of experience in the real estate industry, each having held senior executive positions where they were responsible for the administration, management and leasing of real estate portfolios worth billions of dollars. In Phoenix, Arizona alone, this team has managed in excess of 75,000 units of multifamily assets, and provided services to some of the nation's most respected real estate owners and investors. The firm was originally founded in 1984, and has continuously operated since that time. Few other property management firms in the country can boast of similar longevity.

Meet the Principals

Accredited Management Organization Shelton-Cook Real Estate Services has become recognized as the premier provider of institutional quality property management and leasing services in the Southwest. The firm enjoys the advantages of being the newest generation of a company whose predecessors have been a force in the region's multifamily space for more than 25 years. Currently, Shelton-Cook Real Estate Services manages a portfolio of 21,000 residential units throughout the country, including conventional, market rate apartments, apartments financed with Section 42 Tax Credits, condominium units and those within in homeowner associations (HOA's). In addition, Shelton-Cook Real Estate Services, Inc. has been designated by the Institute of Real Estate Management as an Accredited Management Organization (AMO). The AMO accreditation recognizes excellence among real estate management firms that achieve the highest level of performance, experience and financial stability. As evidence of the importance of this designation, less than ten percent of the thousands of property management firms in the United States have earned the right to display this designation. Each of the principals enjoy an excellent reputation in the business, are well known not only locally but nationally, boast a proven track record of performance and have been deeply committed to the apartment industry throughout their business careers. The formation of this business is timely in that the performance of investment real estate and overall real estate values are continuously increasing, and property owners are in need of the kind of experience and talent that the firm offers.

Past & Present Clients

Client List

Organization and Key Executives

The Principals

Chart of Organization
Thomas K. Shelton Thomas K. Shelton Principal
Pamela Shelton Pamela Shelton Principal
Scott Cook
Scott Cook Principal

The Team

Barry Manuel
Barry Manuel
Vice President - Information Technology

Barry joined the company in April of 2001 with over nine years experience in the IT field. He earned a Bachelor of Science degree in Business from Cal Poly University in San Luis Obispo, CA. Barry first entered the IT field while on an internship with IBM in San Jose, CA. Prior to that, his intention was to pursue a career in accounting. He has previously worked in database management, systems design, service level management, network administration and implementation, data exchange, training, and technical support. Barry gained valuable property management experience working for private REIT ASR Investments in Tucson and United Dominion Realty Trust. In his position, he is responsible for overseeing all computer and information services including network infrastructure, connectivity, e-mail, web interface, desktops, financial analysis, and budgeting. Barry's greatest joy is his wife Margie and their sons, David and Brock. He enjoys bicycling, running, camping, fishing, and the outdoors.

Mike Harbo
Mike Harbo
Vice President - Construction / Purchasing

Mike started his career with the company as a Maintenance Technician in July of 1987. As the company acquired more management accounts, Mike earned the opportunity to assume the roles of Maintenance Supervisor, Assistant Manager and Community Manager at various communities. During this period of time, Mike managed communities in Phoenix as well as in Tucson. In 1992, Mike was added to the corporate office team as Director of Purchasing. In this important role, he helps coordinate the due diligence efforts for the company, assists the District Managers with the execution of capital improvement projects, establishes relationships and accounts with contractors and suppliers for daily use in the operation of our communities, facilitates maintenance training programs, and monitors policy compliance issues. Additionally, in 2009 Mike assumed the role as General Manager of Southwest Project Managers, a construction management subsidiary of Shelton-Cook. Mike was awarded 'Home Office Employee of the Year' for 2000. Mike is originally from Minnesota, and has a son named Dayton.

Steve Peters
Steve Peters
Vice President - Property Management

In 2011, Steve will celebrate his 34th year in the real estate and property management business. He began his career with highly respected management and development firm Trammel Crow Residential where he supervised a portfolio of apartment assets in Houston, Albuquerque, El Paso, Phoenix and Las Vegas. Upon leaving TCR, he spent the next 19 years nationally recognized AIMCO and its predecessor companies, Balcor and Insignia. As a Regional Vice President he supervised a portfolio of both market rate and affordable assets. His experience includes a number of lease-ups, redevelopment and all qualities and quantities of fee managed assets. Immediately prior to joining the firm in March of 2011, Steve served as a Regional Director for PRG Asset Management and supervised a portfolio of company-owned assets in Virginia, North Carolina and South Carolina. During his career, Steve has served as President of the Bryan / College Station Apartment Association and has been a Board member of the Arizona Multihousing Association. Steve holds a Bachelor of Finance degree from Virginia Tech University in Blacksburg, Virginia.

Sheryl Dinsmore
Sheryl Dinsmore
Vice President - Accounting / Finance

Sheryl joined the company in June of 2011 after having spent the last several years working as a Project Manager and Controller for one of the country's most successful developers and condominium conversion specialists. Her most recent assignment was a 212 - unit project located near the Monterey Peninsula, in Monterey, California. Sheryl's real estate career began in 1991 on the commercial side of the business, where she gained experience as both a leasing agent and property manager for a varied portfolio of office, retail and industrial assets. She coordinates and maintains responsibility for the renovation, purchasing, management, leasing and Escrow/Closing functions. In addition to the other administrative duties, she coordinates and maintains responsibility for the contracting, purchasing, escrow and closing functions associated with the firms newly created single family home management and leasing division. Sheryl is married to husband Sean and they have four children; Mike, Natalie, Brody and Allison.

Lisa Bates
Lisa Bates
Senior Portfolio Director

Lisa first started her career in the multihousing industry as a Leasing Consultant in 1990 and joined the company in January of 1993. Her passion for the industry has been a key to her success as she quickly worked her way up the corporate ladder, attaining the position of District Manager in 1999. Lisa was recognized as the company's 'District Manager of the Year' in 2001 and was proudly recognized as the Arizona Multihousing Association 'Property Supervisor of the Year' for 2009. Lisa has a reputation for building strong, professional relationships with the firm's clients while working closely with and mentoring her superstar teams. Lisa has a way of maintaining balance between work and play and enjoys spending time with her husband, Joe, daughters, Erika and Makenzie, and her parents. 'Play time' for Lisa includes cheering for her daughter during fast-pitch softball tournaments, water skiing, hiking, photography, and just making the best of every single day.

Cheryl Davis
Cheryl Davis
Senior Portfolio Director

Cheryl started her career in real estate in 1983 selling condominiums and shortly thereafter decided to focus on property management, ultimately relocating from Texas to Arizona in 1985. She then spent 18 years with developers who managed the assets they built. This experience resulted in Cheryl's keen eye for detail, her common sense style of management and her ability to work with general contractors. She truly understands the concept of managing assets as if she owns them. In 1993 she began working in the emerging LIHTC market, supervising and taking six communities out of construction and successfully leasing them. Cheryl joined the firm in 2004 to supervise the tax-credit financed portfolio that included both rehabs and new construction. In 2008 her portfolio swept the company's annual awards banquet by winning 7 out of the 9 categories. Cheryl feels passionate about her team's participation in local charities and community events. Cheryl has served on the Board of Directors of the AMA and is also a past nominee for 'Property Supervisor of the Year'. Cheryl and her husband Jeff have two children. Sydney is attending a local college and Mason is entering the second grade. She enjoys weekends in the pines of Northeast Arizona in the family cabin.

Bertha Soto
Bertha Soto
Regional Portfolio Director

In 2012, Bertha joined the Shelton-Cook regional team with more than fourteen years of property management experience, during which time she held a number of on-site positions. She originally joined the company in 1998 as a Leasing Consultant in the Phoenix area, and has been both Assistant Manager and Community Manager on a variety of properties. Due to her success at each level, she has routinely been recognized by the Arizona Multihousing Association (AMA) and has also won numerous company awards. She is a native Tucsonan and is very knowledgeable about the southern Arizona apartment market. In addition, she has received the Accredited Resident Manager (ARM®) from IREM. Bertha has been married for nineteen years and enjoys time with her husband Tomas and sons Tomas Jr. (a sophomore at the University of Arizona) and Noah (13). Bertha enjoys watching her son's sports activities, spending time with friends, and trains for marathons throughout the year.

Lisa Cote
Lisa Cote
Regional Portfolio Director

Lisa brings to her new position over 15 years of Property Management experience starting with Equity Residential in 1997 as a Community Manager of communities ranging from 160 units to 508 units. In 2001, Lisa joined P.B. Bell as a Community Manager for over 300 apartment homes. Lisa's experience as a Marketing Specialist began with Fairfield Residential in 2002 and grew into a Regional Manager specializing in renovation and repositioning of several communities. In 2004, Lisa joined Greystar Real Estate Partners where she was responsible for overseeing the transition and stabilization of newly required assets totaling over 2500 units in the Phoenix Market. Lisa holds a Bachelor of Science Degree from Northern Arizona University, Real Estate Sales License for Arizona and is currently an IREM CPM Candidate.

Luis Verger
Luis Verger
Regional Portfolio Director

Luis started his career in property management in 1988 when he joined Balcor as a General Manager in Miami, Florida. He then spent several years as a Regional Manager with Wilson Schanzer/Security Capital where he supervised communities throughout New Mexico. Luis relocated to Phoenix in 1995 with United Dominium Realty Trust (UDR) where he supervised a diverse portfolio of apartment assets located in Arizona, Nevada, Texas and New Mexico. In 1998, Luis assumed the role of Regional Education Director with Equity Residential (EQR), the nation's largest publicly-traded apartment REIT. While at EQR, Luis was instrumental in developing one of the industry's finest and most respected education and training programs for apartment professionals, including the development of an award-winning program whereby associates received college credits through Rio Solado Community College for completing EQR educational curriculum. Luis feels very passionate about his team's participation in local charities and community events. He is bilingual and gets much pride when he sees associates receive promotions through the ranks and continue to achieve their potential. Luis lives in the southeast valley and has a strong passion for animals and has rescued several strays over the years.

Nicole Mandarino
Nicole Mandarino
Director - Corporate Operations

Nicole started her real estate career in commercial real estate in 2001 as an onsite Assistant Property Manager of a 21-story office building in downtown Phoenix. She was quickly promoted to Property Manager and upon the sale of the high-rise office building transitioned to the corporate office. Nicole successfully managed a portfolio of retail, industrial and offices assets and developed a specialization in office condominium associations. In 2007, Nicole began working as an Executive Assistant for an entrepreneurial developer who specialized in condominium conversions and was a long term client of our firm. When Shelton-Cook launched its Single Family Home Division in 2012, Nicole was asked to help lead that effort, focusing primarily on investor relations and marketing. Nicole recently was named our Director of Corporate Operations and looks forward to the exciting and challenging opportunities ahead. She is passionate about playing soccer, enjoys tennis, kickball and running in charity events. Nicole loves to travel and volunteers building homes for Homes of Hope.

Monica Angel
Monica Angel
Director - Marketing / Strategic Media

Coming Soon

Brandi Payne
Brandi Payne
Compliance Manager

Brandi began her career in her home city of San Diego in 2000 after being recruited by the management company where she resided. Starting her career as a Leasing Consultant, and quickly being promoted to manager, she worked exclusively on affordable housing communities doing new lease-ups while working closely with the general contractors as new projects were developed. After relocating to Surprise, AZ, Brandi joined the firm in January 2005 to manage all of the relocations required of the rehab conversion communities under the Federal Relocation Act, along with compliance for the affordable housing portfolio. In September 2008, Brandi left the firm to work for the Department of Housing as a Programs Compliance Officer, ensuring owner program-specific compliance throughout Arizona. In January of 2011, Brandi returned to the company as the Compliance Manager for the ever-growing affordable housing portfolio. Brandi has 3 children, Garrett, Alysha and Tyler, and is a very dedicated wife to her husband, Larry. As a family they enjoy camping, boating, riding dirt bikes and quads, and taking in the beautiful Arizona scenery that can only be seen while off-roading.

Rachel Chelette
Rachel Chelette
Compliance Manager

Coming Soon

Terry Gilbert
Terry Gilbert
Manager - Payroll, Benefits, and Worker's Compensation

Terry joined the company in May of 2009 bringing with her over 20 years of experience and knowledge in payroll, benefits and HR administration. She previously spent 23 years as the Payroll Manager for Walsh Brothers, a furniture sales and installation company. Terry maintains responsibilities for assisting with the on-boarding process for new employees and helps lead our orientation program for new associates. She is responsible for processing the payroll, handling workers compensation claims, assisting employees with their benefit selections and acts as a liaison with ADP. Terry enjoys traveling and taking cruises with her husband Russ. She is a huge animal lover and also enjoys cross stitching, crocheting, shopping and spending time with family and friends.

Core Competencies

Services Offered:

Shelton-Cook Real Estate Services currently employs over 475 associates. In addition to the day to day management provided by the experienced and talented teams on site, the corporate staff offers services which encompass the following areas of expertise:

  • Human Resources, Recruiting & On-Boarding of Associates
  • Training & Education
  • Marketing and Advertising
  • Information Technology (including Help Desk Support)
  • Purchasing
  • Renovation, Rehab, Construction and Project Management
  • Receivership Services
  • Homeowner Association / Condominium Association Management
  • Condominium Conversion / Reversion / Unit Sales/ Investor Unit Management
  • Accounting and Financial Reporting
  • Asset Management
  • Due Diligence
  • Acquisition Underwriting and Modeling
  • Tax Credit Experience
  • HUD Certified and Approved

SSC places a primary focus on customer service, property occupancy, expense control and revenue growth. Success in these key areas is achieved through modernized training, specialized marketing and cost control through the implementation and monitoring of "lean" management principles.

Results

Over the years, the firm has made it a policy to consistently survey our clients in an attempt to obtain answers to the following: Why did we receive their business and how well are we doing?  This exercise has provided us with the following feedback:

  • We listen.
  • We are a results oriented company.
  • Our reporting is timely and accurate.
  • We emphasize asset management and provide a higher level of service & responsiveness than our competitors.
  • We focus on expense reduction and have demonstrated exceptional results.
  • Our on-site staff and supervisors are well trained and experienced.
  • We provide extensive support to our on-site staff.
  • We meet and comply with all government compliance standards.
  • There is no conflict of interest as we do not own any apartment assets and do not offer distracting ancillary services - landscaping, brokerage, mortgage brokerage, insurance, etc.
  • We have successfully completed numerous renovations and large re-habs.
  • We have extensive Receivership experience and have the ability to obtain any required bonds within 24 hours.
  • We are large enough to handle quick property takeovers in numerous states, but small enough to react quickly and adjust to changing market conditions.
  • We are an experienced firm - our principals have more than 80 years of combined management experience and the average experience of our Regional Portfolio Directors is 18 years.

Shelton-Cook Real Estate Services is qualified and uniquely positioned to offer a full menu of first class property management services to a wide variety of residential and multifamily real estate projects.

Summary

An Overview of Our Company

The Shelton-Cook Advantage

  1. Singularly Focused on Third Party Management: The company is engaged in only one line of business, and that is the business of providing property management services for real estate owned by third parties. We are not owners, developers, general contractors and do not provide ancillary services such as finance, brokerage, insurance, etc. that would interfere with our primary objective.
  2. Market Knowledge: The firm has been in continuous operation for over 26 years. The Principals of the firm are recognized professionals in the industry and their management experience spans more than 80 years. Key members of the firm have significant management experience in the majority of major markets in the Western United States.
  3. Performance Driven: We believe in establishing performance benchmarks and working diligently to achieve the mutually established and agreed upon goals for the real estate we manage.
  4. Ability to Listen: Communication is crucial to any relationship. We pride ourselves on listening to our clients. We take an aggressive and pro-active approach to finding solutions to issues which arise and we are accessible 24/7.
  5. Accurate and Timely Reporting: We go to great lengths to provide timely, accurate and comprehensive reporting to each client. Our reports are accessible at any time through our web-based portal, allowing property owners with real time information relative to property performance.
  6. Experience and Longevity: The corporate staff charged with the responsibility for overseeing each of the assets we manage provide unparalleled experience. Our Regional/District Managers average more than 18 years of experience in the business and their average tenure with the firm is 12 years.
  7. Renovation/Remodeling: Our firm has completed over $11 million of renovation work the past 10 years. Our staff has the ability to evaluate project alternatives, supervise the bidding process, coordinate the draw procedure and supervise the improvement work. Our projects routinely come in on time and do not exceed budget.
  8. Expense Reduction: Our property and casualty insurance, tax appeal, training, safety, purchasing and media buying programs provide significant cost savings to our clients. We have a full time employee dedicated to our volume purchasing program and we consistently negotiate better pricing for goods and services than do most management companies.
  9. This is a People Business: We realize that the residents at our communities represent a wide cross-section of cultures and that each resident comes with a diversity of needs. Our personnel enjoy and embrace this opportunity and each resident is treated with professionalism and respect.
  10. Asset Standards and Staff: We operate each site as if we own it. We develop operating plans designed to enhance long-term value and thoroughly believe that the property's performance is very dependent upon the strength of our on-site team. We recruit only top performers and the dynamic nature of our firm and our outstanding benefits program enable us to attract and keep the very best.

Shelton-Cook Real Estate Services provides property management services for conventional apartments, affordable apartments, homeowner's associations, condominium conversions and reversions, individual condominium unit sales and management for absentee investors, renovation and rehab, due diligence, acquisition underwriting, receivership services, asset management and complete financial reporting and accounting. The firm currently manages 21,000 units that are located in Arizona, Texas, New Mexico, Florida and Colorado.