The mission of Shelton-Cook as a full-service property management and leasing company is to provide:
We build our success on a foundation of:
Shelton-Cook Real Estate Services, unites three respected professionals with more than eighty years of experience in the real estate industry, each having held senior executive positions where they were responsible for the administration, management and leasing of real estate portfolios worth billions of dollars. In Phoenix, Arizona alone, this team has managed in excess of 75,000 units of multifamily assets, and provided services to some of the nation's most respected real estate owners and investors. The firm was originally founded in 1984, and has continuously operated since that time. Few other property management firms in the country can boast of similar longevity.Meet the Principals
Shelton-Cook Real Estate Services has become recognized as the premier provider of institutional quality property management and leasing services in the Southwest. The firm enjoys the advantages of being the newest generation of a company whose predecessors have been a force in the region's multifamily space for more than 25 years. Currently, Shelton-Cook Real Estate Services manages a portfolio of 21,000 residential units throughout the country, including conventional, market rate apartments, apartments financed with Section 42 Tax Credits, condominium units and those within in homeowner associations (HOA's). In addition, Shelton-Cook Real Estate Services, Inc. has been designated by the Institute of Real Estate Management as an Accredited Management Organization (AMO). The AMO accreditation recognizes excellence among real estate management firms that achieve the highest level of performance, experience and financial stability. As evidence of the importance of this designation, less than ten percent of the thousands of property management firms in the United States have earned the right to display this designation. Each of the principals enjoy an excellent reputation in the business, are well known not only locally but nationally, boast a proven track record of performance and have been deeply committed to the apartment industry throughout their business careers. The formation of this business is timely in that the performance of investment real estate and overall real estate values are continuously increasing, and property owners are in need of the kind of experience and talent that the firm offers.
Barry joined the company in April of 2001 with over nine years experience in the IT field. He earned a Bachelor of Science degree in Business from Cal Poly University in San Luis Obispo, CA. Barry first entered the IT field while on an internship with IBM in San Jose, CA. Prior to that, his intention was to pursue a career in accounting. He has previously worked in database management, systems design, service level management, network administration and implementation, data exchange, training, and technical support. Barry gained valuable property management experience working for private REIT ASR Investments in Tucson and United Dominion Realty Trust. In his position, he is responsible for overseeing all computer and information services including network infrastructure, connectivity, e-mail, web interface, desktops, financial analysis, and budgeting. Barry's greatest joy is his wife Margie and their sons, David and Brock. He enjoys bicycling, running, camping, fishing, and the outdoors.
Mike started his career with the company as a Maintenance Technician in July of 1987. As the company acquired more management accounts, Mike earned the opportunity to assume the roles of Maintenance Supervisor, Assistant Manager and Community Manager at various communities. During this period of time, Mike managed communities in Phoenix as well as in Tucson. In 1992, Mike was added to the corporate office team as Director of Purchasing. In this important role, he helps coordinate the due diligence efforts for the company, assists the District Managers with the execution of capital improvement projects, establishes relationships and accounts with contractors and suppliers for daily use in the operation of our communities, facilitates maintenance training programs, and monitors policy compliance issues. Additionally, in 2009 Mike assumed the role as General Manager of Southwest Project Managers, a construction management subsidiary of Shelton-Cook. Mike was awarded 'Home Office Employee of the Year' for 2000. Mike is originally from Minnesota, and has a son named Dayton.
In 2011, Steve will celebrate his 34th year in the real estate and property management business. He began his career with highly respected management and development firm Trammel Crow Residential where he supervised a portfolio of apartment assets in Houston, Albuquerque, El Paso, Phoenix and Las Vegas. Upon leaving TCR, he spent the next 19 years nationally recognized AIMCO and its predecessor companies, Balcor and Insignia. As a Regional Vice President he supervised a portfolio of both market rate and affordable assets. His experience includes a number of lease-ups, redevelopment and all qualities and quantities of fee managed assets. Immediately prior to joining the firm in March of 2011, Steve served as a Regional Director for PRG Asset Management and supervised a portfolio of company-owned assets in Virginia, North Carolina and South Carolina. During his career, Steve has served as President of the Bryan / College Station Apartment Association and has been a Board member of the Arizona Multihousing Association. Steve holds a Bachelor of Finance degree from Virginia Tech University in Blacksburg, Virginia.
Sheryl joined the company in June of 2011 after having spent the last several years working as a Project Manager and Controller for one of the country's most successful developers and condominium conversion specialists. Her most recent assignment was a 212 - unit project located near the Monterey Peninsula, in Monterey, California. Sheryl's real estate career began in 1991 on the commercial side of the business, where she gained experience as both a leasing agent and property manager for a varied portfolio of office, retail and industrial assets. She coordinates and maintains responsibility for the renovation, purchasing, management, leasing and Escrow/Closing functions. In addition to the other administrative duties, she coordinates and maintains responsibility for the contracting, purchasing, escrow and closing functions associated with the firms newly created single family home management and leasing division. Sheryl is married to husband Sean and they have four children; Mike, Natalie, Brody and Allison.
Lisa first started her career in the multihousing industry as a Leasing Consultant in 1990 and joined the company in January of 1993. Her passion for the industry has been a key to her success as she quickly worked her way up the corporate ladder, attaining the position of District Manager in 1999. Lisa was recognized as the company's 'District Manager of the Year' in 2001 and was proudly recognized as the Arizona Multihousing Association 'Property Supervisor of the Year' for 2009. Lisa has a reputation for building strong, professional relationships with the firm's clients while working closely with and mentoring her superstar teams. Lisa has a way of maintaining balance between work and play and enjoys spending time with her husband, Joe, daughters, Erika and Makenzie, and her parents. 'Play time' for Lisa includes cheering for her daughter during fast-pitch softball tournaments, water skiing, hiking, photography, and just making the best of every single day.
Cheryl started her career in real estate in 1983 selling condominiums and shortly thereafter decided to focus on property management, ultimately relocating from Texas to Arizona in 1985. She then spent 18 years with developers who managed the assets they built. This experience resulted in Cheryl's keen eye for detail, her common sense style of management and her ability to work with general contractors. She truly understands the concept of managing assets as if she owns them. In 1993 she began working in the emerging LIHTC market, supervising and taking six communities out of construction and successfully leasing them. Cheryl joined the firm in 2004 to supervise the tax-credit financed portfolio that included both rehabs and new construction. In 2008 her portfolio swept the company's annual awards banquet by winning 7 out of the 9 categories. Cheryl feels passionate about her team's participation in local charities and community events. Cheryl has served on the Board of Directors of the AMA and is also a past nominee for 'Property Supervisor of the Year'. Cheryl and her husband Jeff have two children. Sydney is attending a local college and Mason is entering the second grade. She enjoys weekends in the pines of Northeast Arizona in the family cabin.
Rhonda originally joined the team in 1998 as the Director of Administration. In 2002, she ventured out and left the company to pursue a career in association management, during which time she earned her CMCA certification (Certified Manager of Community Associations). With the wave of condominium conversions and sales flooding the market, Rhonda was the logical choice to rejoin the firm and in 2005 came back to develop and supervise the condominium conversion and homeowner association (HOA) management team. From 2005 to 2008, she was instrumental in the conversion of more than 2,000 apartments to 'for sale' condominiums. While being the company's primary association manager and resident association 'expert', she also manages the investor unit rental program within the condominium projects managed. Originally from the great state of Iowa, Rhonda has lived in Arizona since 1985 and enjoys many outdoor activities.
In 2012, Bertha joined the Shelton-Cook regional team with more than fourteen years of property management experience, during which time she held a number of on-site positions. She originally joined the company in 1998 as a Leasing Consultant in the Phoenix area, and has been both Assistant Manager and Community Manager on a variety of properties. Due to her success at each level, she has routinely been recognized by the Arizona Multihousing Association (AMA) and has also won numerous company awards. She is a native Tucsonan and is very knowledgeable about the southern Arizona apartment market. In addition, she has received the Accredited Resident Manager (ARM®) from IREM. Bertha has been married for nineteen years and enjoys time with her husband Tomas and sons Tomas Jr. (a sophomore at the University of Arizona) and Noah (13). Bertha enjoys watching her son's sports activities, spending time with friends, and trains for marathons throughout the year.
Randy brings over 25 years of successful operational experience in all aspects of property management, asset management, financial analysis and marketing to his new position with ASRES. He began his career in 1997 as a Regional Manager overseeing 1500 units for EJM Development Group in Phoenix. In 2001 Randy relocated to Los Angeles, CA to manage a $350MM apartment portfolio for the SSR Realty Group. Randy accepted a District Manager position with Bernard-Allison RES in 2003 to supervise assets in Arizona, California and Texas markets. His experience included both conventional and LIHTC communities. In 2008, Randy became Vice President and the Designated Broker for Jupiter Investments. His duties included growing the company from ground up and overseeing 1,500 apartment homes in in Arizona. Prior to returning to ASRES, Randy was the Director of Property Management for Capilano Properties and responsible for their 3,000 apartment homes in Arizona and supervision of their Regional Managers. Randy's multi-faceted experience includes working with multiple property types including new developments, older communities, affordable properties as well as significant lease-up and mixed-use portfolios. Randy is a licensed Broker in Arizona and California and holds CCIM, CPM and C3P Certifications.
Lisa brings to her new position over 15 years of Property Management experience starting with Equity Residential in 1997 as a Community Manager of communities ranging from 160 units to 508 units. In 2001, Lisa joined P.B. Bell as a Community Manager for over 300 apartment homes. Lisa's experience as a Marketing Specialist began with Fairfield Residential in 2002 and grew into a Regional Manager specializing in renovation and repositioning of several communities. In 2004, Lisa joined Greystar Real Estate Partners where she was responsible for overseeing the transition and stabilization of newly required assets totaling over 2500 units in the Phoenix Market. Lisa holds a Bachelor of Science Degree from Northern Arizona University, Real Estate Sales License for Arizona and is currently an IREM CPM Candidate.
Luis started his career in property management in 1988 when he joined Balcor as a General Manager in Miami, Florida. He then spent several years as a Regional Manager with Wilson Schanzer/Security Capital where he supervised communities throughout New Mexico. Luis relocated to Phoenix in 1995 with United Dominium Realty Trust (UDR) where he supervised a diverse portfolio of apartment assets located in Arizona, Nevada, Texas and New Mexico. In 1998, Luis assumed the role of Regional Education Director with Equity Residential (EQR), the nation's largest publicly-traded apartment REIT. While at EQR, Luis was instrumental in developing one of the industry's finest and most respected education and training programs for apartment professionals, including the development of an award-winning program whereby associates received college credits through Rio Solado Community College for completing EQR educational curriculum. Luis feels very passionate about his team's participation in local charities and community events. He is bilingual and gets much pride when he sees associates receive promotions through the ranks and continue to achieve their potential. Luis lives in the southeast valley and has a strong passion for animals and has rescued several strays over the years.
Nicole started her real estate career in commercial real estate in 2001 as an onsite Assistant Property Manager of a 21-story office building in downtown Phoenix. She was quickly promoted to Property Manager and upon the sale of the high-rise office building transitioned to the corporate office. Nicole successfully managed a portfolio of retail, industrial and offices assets and developed a specialization in office condominium associations. In 2007, Nicole began working as an Executive Assistant for an entrepreneurial developer who specialized in condominium conversions and was a long term client of our firm. When Shelton-Cook launched its Single Family Home Division in 2012, Nicole was asked to help lead that effort, focusing primarily on investor relations and marketing. Nicole recently was named our Director of Corporate Operations and looks forward to the exciting and challenging opportunities ahead. She is passionate about playing soccer, enjoys tennis, kickball and running in charity events. Nicole loves to travel and volunteers building homes for Homes of Hope.
Brandi began her career in her home city of San Diego in 2000 after being recruited by the management company where she resided. Starting her career as a Leasing Consultant, and quickly being promoted to manager, she worked exclusively on affordable housing communities doing new lease-ups while working closely with the general contractors as new projects were developed. After relocating to Surprise, AZ, Brandi joined the firm in January 2005 to manage all of the relocations required of the rehab conversion communities under the Federal Relocation Act, along with compliance for the affordable housing portfolio. In September 2008, Brandi left the firm to work for the Department of Housing as a Programs Compliance Officer, ensuring owner program-specific compliance throughout Arizona. In January of 2011, Brandi returned to the company as the Compliance Manager for the ever-growing affordable housing portfolio. Brandi has 3 children, Garrett, Alysha and Tyler, and is a very dedicated wife to her husband, Larry. As a family they enjoy camping, boating, riding dirt bikes and quads, and taking in the beautiful Arizona scenery that can only be seen while off-roading.
Terry joined the company in May of 2009 bringing with her over 20 years of experience and knowledge in payroll, benefits and HR administration. She previously spent 23 years as the Payroll Manager for Walsh Brothers, a furniture sales and installation company. Terry maintains responsibilities for assisting with the on-boarding process for new employees and helps lead our orientation program for new associates. She is responsible for processing the payroll, handling workers compensation claims, assisting employees with their benefit selections and acts as a liaison with ADP. Terry enjoys traveling and taking cruises with her husband Russ. She is a huge animal lover and also enjoys cross stitching, crocheting, shopping and spending time with family and friends.
Gila is a native of Cincinnati, Ohio and moved to Phoenix to begin her career with ASRES in November of 2012. Gila previously spent 12 years as a Program Coordinator with the University of Cincinnati where she obtained her Bachelor of Science degree in Organizational Leadership. Gila's background boasts significant administrative, management and business ownership skills and expertise. As our Manager of Recruitment, she drives our associate recruitment process, helps screens applicants, prepares offer letters, guides candidates through the pre-employment process and works with other department heads to identify personnel needs. In her spare time Gila enjoys early morning yard sales, traveling with her family and watching her niece play basketball for Syracuse University. She is an avid roller skater and her guilty pleasure is watching reality shows.
Shelton-Cook Real Estate Services currently employs over 475 associates. In addition to the day to day management provided by the experienced and talented teams on site, the corporate staff offers services which encompass the following areas of expertise:
SSC places a primary focus on customer service, property occupancy, expense control and revenue growth. Success in these key areas is achieved through modernized training, specialized marketing and cost control through the implementation and monitoring of "lean" management principles.
Over the years, the firm has made it a policy to consistently survey our clients in an attempt to obtain answers to the following: Why did we receive their business and how well are we doing? This exercise has provided us with the following feedback:
Shelton-Cook Real Estate Services is qualified and uniquely positioned to offer a full menu of first class property management services to a wide variety of residential and multifamily real estate projects.
Shelton-Cook Real Estate Services provides property management services for conventional apartments, affordable apartments, homeowner's associations, condominium conversions and reversions, individual condominium unit sales and management for absentee investors, renovation and rehab, due diligence, acquisition underwriting, receivership services, asset management and complete financial reporting and accounting. The firm currently manages 21,000 units that are located in Arizona, Texas, New Mexico, Florida and Colorado.